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Privacy Policy

Caryn Cridland and Conscious Executives is committed to protecting your personal information in accordance with the Australian Privacy Principles.

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1. Our details

The entity responsible for your personal information is:

Business name: Caryn Cridland, Conscious Executives, Mindful Mediation Pty Ltd

ACN: 157 948 028

Phone: 1300 346 338

www.caryncridland.com

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2. What we collect

We only collect information that is necessary to provide our services to you. We do not sell your personal information to third parties.

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Information you provide

  • Full name, title, and contact details (email, phone, address)

  • Business name, ABN, and role or position

  • Payment and billing information (processed via secure third-party gateways)

  • Account credentials if you register an account

  • Communications, enquiries, feedback, and uploaded documents

 

Information collected automatically

  • IP address and approximate location

  • Browser type, device, and operating system

  • Pages visited, time on site, and referral sources

  • Cookie identifiers and analytics data (see Section 7)

 

Sensitive information

We only collect sensitive information (such as health, financial, or identity data) where it is necessary for our services and you have provided explicit consent. We will explain why it is required at the point of collection.

 

3. How we collect

We collect personal information through lawful and fair means, including:

  • Website contact and enquiry forms

  • Email, telephone, and video conferencing

  • In-person consultations and meetings

  • Newsletter subscription and booking systems

  • Contracts, service agreements, and intake questionnaires

  • Automated data collection via cookies and analytics (with consent where required)

  • Third-party platforms including social media

Where practicable, we collect information directly from you. If we collect information from a third party, we will take reasonable steps to notify you.

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4. How we use your information

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Primary purposes

  • Providing, managing, and improving our products and services

  • Processing enquiries, bookings, applications, and payments

  • Communicating with you about your account or services

  • Fulfilling contractual obligations and issuing invoices

  • Verifying your identity and eligibility

 

Secondary purposes

  • Sending marketing communications where you have consented (see Section 11)

  • Conducting research, surveys, and service improvement

  • Complying with legal and regulatory obligations

  • Protecting the rights, property, and safety of our business and clients

  • Resolving disputes and managing legal claims

 

We will not use your information for a secondary purpose unless you have consented, or we are permitted or required to do so by law.

 

5. Disclosure of information

We may disclose your personal information to the following categories of recipients:

  • IT, cloud hosting, and website service providers

  • Payment processing and financial services providers

  • Email marketing and CRM platform providers

  • Analytics and advertising technology providers (e.g. Google, Meta)

  • Legal, accounting, and professional advisory services

  • Regulatory and government bodies where required by law

  • Contractors and consultants engaged to deliver our services

 

We may also disclose information where required by law, including to law enforcement agencies, courts, or government authorities in New South Wales or Australia. In the event of a business sale or merger, personal information may be transferred to the new entity.

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6. Overseas transfers

Some of our third-party service providers are located overseas, including in the United States and the European Union. Your information may be stored or processed on servers outside Australia.

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Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles (APPs). In some cases, we may rely on your consent to the overseas disclosure as provided under APP 8.2(b) of the Privacy Act 1988 (Cth).

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7. Cookies and tracking

Our website uses cookies and similar tracking technologies. The types we use include:

  • Strictly necessary — required for the website to function (session tokens, security)

  • Analytics — understand how visitors use our site (e.g. Google Analytics)

  • Functional — remember your preferences and personalise your experience

  • Marketing — deliver relevant advertising (e.g. Meta Pixel, Google Ads)

 

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we obtain your consent before placing non-essential cookies.

 

8. Security and retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our measures include:

  • SSL/TLS encrypted data transmission

  • Access controls and authentication for systems holding personal data

  • Secure cloud-based storage with reputable providers

  • Staff training on privacy obligations and data handling

  • Regular review of security practices and policies

 

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to destroy or de-identify it.

 

9. Data breaches

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of an eligible data breach likely to result in serious harm, we will:

  • Promptly assess and contain the breach

  • Notify affected individuals as soon as practicable

  • Notify the Office of the Australian Information Commissioner (OAIC) within 30 days

 

10. Your rights 

 

Access

You have the right to request access to the personal information we hold about you. We will respond within 30 days. A reasonable fee may apply to cover retrieval costs.

 

Correction

If you believe your information is inaccurate, incomplete, or out of date, you may request a correction. We will take reasonable steps to correct it within 30 days.

To make an access or correction request, please contact our Privacy Officer using the details in Section 1.

 

11. Direct marketing

We may send you marketing communications about our products and services where you have consented, or where we have an existing relationship and you would reasonably expect to receive them.

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You may opt out at any time by:

 

We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

 

12. Children's privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without verifiable parental or guardian consent. If you believe we have inadvertently done so, please contact our Privacy Officer and we will promptly delete the information.

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13. Complaints

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Internal complaints

Contact our Privacy Officer at team@caryncridland.com will acknowledge your complaint within 5 business days, and aim to resolve it within 30 days.

 

External complaints

If you are not satisfied with our response, you may contact:

OAIC (Federal)

Office of the Australian Information Commissioner

www.oaic.gov.au· 1300 363 992

NSW IPC (State)

Information and Privacy Commission NSW

www.ipc.nsw.gov.au· 1800 472 679

 

14. Policy changes

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. For material changes, we will notify you by email or a prominent notice on our site. Your continued use of our services after any changes constitutes acceptance of the updated policy.

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This policy is governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes are subject to the jurisdiction of the courts of New South Wales.

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