The Only Course You Need to Successfully and Sustainably Resolve Workplace Conflict.

Course Overview

Workplace conflict is inevitable. How your leaders handle it is not. Unresolved conflict is one of the most significant and most preventable drains on organisational performance, culture, and talent retention. Yet most executives have never been taught how to think, and behave like a skilled mediator, and so they either avoid conflict until it escalates, or wade in, and make it worse. This course changes that.

Drawing on nearly two decades of expert mediation practice, it gives executives the mindset, the skills, and the practical strategies to resolve conflict quickly, confidently, and at the lowest possible level, before it becomes a formal complaint, an investigation, or a resignation.

What You Will Learn

• How to think and behave like an expert mediator so you can resolve low to medium level conflicts quickly and confidently, without unintentionally escalating them

• How to keep your own nervous system regulated in high-conflict situations so your presence de-escalates rather than inflames

• How to recognise and manage high-level emotions in yourself and others, including the moments when logic stops working, and the body takes over

• How to identify the unmet needs driving most workplace conflict, so you can address what is actually happening beneath the surface of the dispute to create sustainable outcomes

• How to demonstrate genuine empathy in conflict conversations, even when the relationship is strained, the stakes are high, and it does not come naturally

• How to support your managers to understand their team members, and intervene early, before conflict becomes complaint

• How to protect your organisation from the escalating legal, financial, and cultural cost of unresolved workplace conflict, which can run into hundreds of thousands of dollars per year

Real Results

Most executives discover conflict resolution skills the hard way, when a situation has already escalated beyond what they can quietly manage. 

One senior leader came to this work after a formal complaint had been lodged within her team, a situation that had begun as a straightforward personality clash months earlier. What she realised, too late for that particular situation, but not for those that followed, was that she had all the seniority and none of the tools. She had been avoiding the conversation, hoping it would resolve itself, because she did not know how to design a skillful conversation. 

After completing this work as part of the Executive Evolution System™, she described the shift as moving from dreading conflict to feeling genuinely equipped to walk into any difficult conversation with confidence. The next complaint that came across her desk did not become a formal process. She resolved it in two skilled conversations.